Talkdesk 认领应用

Talkdesk is the world's leading browser-based call center software. Our out-of-the-box call center software solution helps growing businesses improve customer satisfaction, while simultaneously reducing support costs. Using Talkdesk, businesses can create an entire call center in the browser in 5 minutes. No phones, hardware, coding or downloads required - all that is needed is a computer and Internet. With one click, Talkdesk integrates with Salesforce, Zendesk, Shopify, Olark and others to provide comprehensive information about customers. Using IVR, ACD and skills-based routing, callers are routed to the agent who is most qualified to meet their… · More needs based on customizable data. Talkdesk then displays the caller's name, image, contact information, purchase history and contact history in the agent's browser in real-time. With real-time and historical reporting, call monitoring and call recording, teams can make data-driven decisions based on comprehensive information.