Gripevine 认领应用

Gripevine is site where consumers' stories are visible to the community and where people come to learn about what businesses to trust – what do the Guestbook entries say and how does the business respond to problems. Consumers use their Gripevine accounts to place their customer experiences or specific problems squarely and prominently on the website, and the companies respond, offering a resolution if one is needed. For Businesses, Gripevine is designed for companies that want to stand out in their market and build their brand. When good customer service goes bad and a Gripe is posted, merely by engaging with the customer on the site, a business's… · More Customer Contact Rate (CCR), will show that it is being responsive. Claimed businesses have a Gripevine account and an activated Business Dashboard which lets them communicate with any customer who posts. They can then respond quickly, fixing small customer service issues before they turn into a nightmare for the brand.